I've applied, what's next? (FAQs)

 

Thank you for submitting an application to Summit County Cares. If you provided an email address, you will receive an email confirmation with your application number. Please keep this number for your records and if you need to contact us about your case.

 

We anticipate receiving a high volume of applications, so we are unable to provide individual status updates about your application. We plan to send general updates via email at the end of each month. In the meantime, please review frequently asked questions below.

 

1. What if I do not receive an email confirmation with my application number?

You will be automatically directed to this website once you have submitted your application. If you included an email in your application but did not receive the confirmation email, check your spam box. The confirmation email will come from staffprograms@uwsummitmedina.org. If you are concerned that your application was not submitted, you may email summitcountycares@uwsummit.org or call 2-1-1. Do NOT resubmit another application as this may delay your application from being processed.

 

2. Should I submit a new application if I have an update to my application or I forgot to add a utility or housing request to my application?

No, you do NOT need to submit a new application. If your information has changed or you need to add an additional assistance request (e.g. you submitted an application for rent but forgot to request utility assistance), you can email us at summitcountycares@uwsummit.org or call 2-1-1.  Please include your application number and/or your name and date of birth so we can reference your original application.

 

3. How long will it take to process my application?

Due to the high volume of applications received, we anticipate it may take several weeks from your initial application date before you are contacted by one of our partner agencies. This program is not a first come first serve program, and priority will be given to households that are or below 30% of AMI, households with pregnant women, households with occupants over the age of 62, and households with a court ordered eviction notice.

 

4. What are my next steps?

Let your landlord/utility company know that you have applied for Summit County Cares. Your case will be assigned to one of our partner agencies who will reach out to you for income eligibility documentation. You will need to provide a 2020 tax return; OR proof of household income for 2020 (W-2s, Social Security benefit statement, etc); OR 30 days of income documentation for everyone in your household (paystubs, unemployment statement, etc).

 

We encourage you to set up your voicemail box and make sure you are checking both your email and your voicemail messages regularly as our partner organizations will attempt to contact you by phone and email.

 

5. What if my landlord threatens me with an eviction?

If your landlord threatens to file an eviction, let them know that you have applied for assistance through Summit County Cares and send them your confirmation email as back-up. You may also want to give your landlord a signed CDC declaration form to qualify for the eviction moratorium which is valid until March 31, 2021. If your landlord files an eviction in court, email summitcountycares@uwsummit.org with the court summons and the court date so we can refer your case to Community Legal Aid.

 

6. What if I get a shut off notice for my utility?

Call your utility company and let them know that you applied for assistance through Summit County Cares. They may put a courtesy hold on your account. If the utility company does not put a hold on the shut off and you have a specific shut off date, please email summitcountycares@uwsummit.org with your name and application number, the name of the utility, your account number, and the name of the person on the bill.

 

7. Will I be notified if my application for assistance is denied?

If your application is denied, you will be notified by email and provided an explanation. If you believe the denial was in error, you will be given the opportunity to appeal your denial. If you did not provide an email, you will be mailed a letter to the address you provided in your application.